An insurance policy only shows its value when a claim occurs. For money to actually be paid, two things have to fit: a policy with good terms and a complete claim report filed on time. Here you can read what I help you with and where my help ends.
Step 1: A Policy That Has to Pay When It Counts
The best claim report is useless if the fine print of your policy has gaps. Insurers are only bound by what the terms say. If you only look at the price when choosing a tariff, you often save in the wrong place.
That is why I look for tariffs with clear terms and no vague clauses when we choose your cover. This is the part I have the most influence on.
Step 2: My Support When You Report a Claim
Once damage has happened, a quick and complete report matters. A misleading phrase or incomplete documentation is enough for some insurers to delay or deny the settlement.
This is where I support you as far as I can: I go through with you what the insurer needs to know, which photos and evidence you need and which deadlines apply. After that, the insurer handles and settles the claim. Full claims handling by me is not part of my service. What belongs in a good report, plus an AI prompt that helps you write it, is in my guide How to file an insurance claim that gets paid.
Step 3: The Maxpool Claims Service for Policies Managed by Me
Maxpool is the broker pool I work with. Its claims service reviews disputed cases with its own claims specialists. I can only bring in this service for policies managed by me, meaning policies you took out through me or transferred into my care. It is not available for policies managed elsewhere.
- Expert review: Claims specialists take a close look at denials or cuts by the insurer.
- Weight of a large broker pool: Maxpool speaks to the insurer on behalf of many affiliated brokers.
- No promised outcome: Whether and how much is paid is decided by the insurer. The service improves your position but guarantees nothing.
What you can do yourself after a denial, from a reasoned appeal to the ombudsman, is explained in the guide Insurance claim denied: how to appeal.
The Broker Advantage for You
As an insurance broker, I am legally your representative and not the agent of an insurance company. I look for terms that hold up in a claim when we choose your tariff, and I support you with a clean report. If your policy is managed by me, I can also bring in the Maxpool claims service when there is a dispute.
What You Can Expect From Me
I know your policies and help you not to forget anything important in the report. If you are unsure how to proceed, leave me a message. I will get back to you, usually within a few hours.
Checklist: How to Report Your Claim
- Strong tariff: Terms that clearly state what is covered.
- Clean report: Take photos, limit further damage, report on time and let me know before you have anything repaired.
- Maxpool claims service: Only for policies managed by me, if the insurer denies or cuts the claim.